RopeRage.co.uk Privacy Policy

We are committed to protecting and respecting your privacy. This policy explains how Rope Rage Ltd collects, uses and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

We collect and process the following personal data when you use our website or purchase from us:

• Identity and contact information: name and email address

• Account information: login credentials and password

• Technical information: IP address and browser/device information

• Transaction information: purchase history and payment details (processed securely via Wix's payment gateway)

• Communications: comments, feedback, product reviews and customer service correspondence

2. Legal Basis for Processing

We process your personal data on the following legal grounds under UK GDPR:

• Contract performance: to fulfil orders and provide our services to you

• Legitimate interests: to operate and improve our website and services

• Legal obligation: to comply with applicable laws and regulations

• Consent: where you have opted in to receive marketing communications from us

3. How We Use Your Data

We collect and use your personal data for the following purposes only:

• To process and fulfil your orders and provide customer support

• To send you service-related notices and, where you have consented, promotional messages and offers

• To comply with any applicable laws and regulations

• To create aggregated, anonymised statistical data to improve our services

4. Data Storage and Security

Our website is hosted on the Wix.com platform. Your data may be stored through Wix.com's data storage, databases and applications on secure servers protected by a firewall. For more information on how Wix stores and protects data, please refer to Wix's Privacy Policy at wix.com/about/privacy.

All payment transactions are processed through Wix's payment gateway, which adheres to PCI-DSS standards as managed by the PCI Security Standards Council. We do not store your full payment card details.

5. Cookies

Our website uses cookies — small text files placed on your device — to enable core website functionality and improve your browsing experience. These include cookies set by Wix.com as part of their platform.

By continuing to use our website, you consent to the use of essential cookies. You can control and manage cookies through your browser settings, though disabling certain cookies may affect the functionality of the website.

6. Third Party Data Sharing

We do not sell or share your personal data with third parties for their own marketing purposes. Your data may be shared with Wix.com solely for the purpose of operating our website and processing your orders, as described in Section 4.

7. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. Typically, this means we retain customer order data for up to 6 years in line with UK tax and accounting obligations.

Where you have consented to receive marketing communications, we will retain your contact details until you withdraw your consent or request deletion.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you

• Right to rectification: to request correction of inaccurate or incomplete data

• Right to erasure: to request deletion of your personal data in certain circumstances

• Right to data portability: to receive your data in a structured, machine-readable format

• Right to object: to object to processing based on legitimate interests or for direct marketing

• Right to restrict processing: to request that we limit how we use your data in certain circumstances

To exercise any of these rights, please contact us at support@roperage.co.uk. We will respond to all requests within 30 days.

9. Marketing Communications

We may contact you with promotional messages and offers where you have provided your consent or where we have a legitimate interest in doing so. You may withdraw your consent or opt out of marketing communications at any time by contacting us at support@roperage.co.uk.

10. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the website. Where we make material changes, we will notify you. We encourage you to review this policy periodically.

11. Contact

If you have any questions about this privacy policy or how we handle your personal data, please contact us at support@roperage.co.uk.

If you are unhappy with how we have handled your data, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.